Thank you for shopping at My Cotton. If you are not entirely satisfied with your purchase, we're here to help.

Refund Eligibility

You have 7 calendar days to request a refund from the date you received your purchased item. To be eligible for a refund, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.Refund ProcessTo initiate the refund process, please follow these steps:

Contact our customer service team at customer-service@mycotton.co.ae within 7 days of receiving your item.Provide your order number, the name of the product you wish to return, and the reason for the return.Our customer service team will guide you on the next steps, including where to send the item.

Return Shipping Costs

Please note that the customer is responsible for the cost of return shipping. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refund Processing Time

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.

Late or Missing Refunds

If you haven’t received a refund within the specified time frame, first, check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund, please contact us at customer-service@mycotton.co.ae.

Exchanges

If you would like to exchange an item for a different size or color, please contact our customer service team at customer-service@mycotton.co.ae to arrange the exchange.

Contact Us

If you have any questions about our Refund Policy, please contact us at customer-service@mycotton.co.ae or by mail using the details.