Cancellation policy

Thank you for shopping with My Cotton. We understand that sometimes circumstances change, and you may need to cancel your order. Please review our cancellation policy below:

1. Cancellation Window: Customers may cancel their orders within 24 hours of placing the order. After this time frame, orders are considered final and non-cancellable.

2. Refund or Store Credit: a. Orders canceled within the specified cancellation window are eligible for a full refund to the original payment method. b. After the cancellation window, we reserve the right to issue a store credit instead of a refund.

3. Non-Cancelable Items: Certain products may be non-cancelable or non-refundable. This includes personalized or customized items. Please check the product description for details.

4. Cancellation Fees: No cancellation fees will be applied if the order is canceled within the specified cancellation window. However, cancellations outside this period may be subject to a cancellation fee.

5. Cancellation Process: To cancel an order, customers must contact our customer support team at or call [insert phone number]. Please include your order number and reason for cancellation.

6. Pre-Order and Custom Items: Pre-order items and customized products may have different cancellation policies. Please check the product details for specific information.

7. Subscription Services: Cancellation of subscription services can be done through the customer account portal. Please cancel before the next billing cycle to avoid additional charges.

8. Exceptions and Special Cases: We understand that unforeseen circumstances may arise. Contact our customer support team to discuss any special cases or exceptions to the standard cancellation policy.

9. Changes to the Policy: My Cotton reserves the right to update or modify the cancellation policy. Any changes will be communicated to customers in advance.

By placing an order with My Cotton, you agree to comply with and be bound by this cancellation policy.

For any questions or assistance, please contact our customer support team at

Thank you for choosing My Cotton!